At StrongBox Gym we are committed to protecting your privacy. We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. Our Privacy Notice explains how we collect, use, share and protect your personal information. If you have any queries please contact us at hello@strongboxgym.co.uk WHEN DO WE COLLECT INFORMATION? We collect your personal information when you:
- Complete an Online Membership Agreement
- Book or attend an exercise class, course, induction or lesson
- Ask us for more information about a product or service, or contact us with a question or complaint
- Take part in a competition, prize draw or survey
- Visit or browse our website
- Contact our Member Services support team through telephone, email or online chat
- You have an accident in our gyms or there was an incident where you were a witness or personally affected
- CCTV – when you are using our gyms
- When you use the Clubright StrongBox Gym app
- When our teams take photos of your attendance at the gym, part of an event or in a class
We may also collect, match or acquire information about you from other organisations such as Google, Instagram and Facebook. WHAT INFORMATION DO WE COLLECT? The information we collect is required for the purpose of creating your Member Account and for you to enrol in our gyms. Such information allows you to be identified as a member and includes:
- Name, date of birth, gender, e-mail address, postal address, telephone number and health declaration
- Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
- Your usage records and duration of visits
- Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services
- Your contact with us via email, WhatsApp, Clubright messages or other records of any contact you have with us
- Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account
- HOW DO WE USE THIS INFORMATION? We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
- Carry out an identity check as part of your membership application
- Process your membership application through our chosen membership software (Clubright)
- Bill you for using our services as part of your membership
- Keep you informed about our services including operational matters relating to your Membership
- Provide relevant services to you
- Confirm your attendance to exercise classes or lessons
- To allow you to monitor your gym usage in your members area
- To share gym event photos on social media platforms for example Instagram, Facebook and others
- Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)
- Respond to any questions or concerns you might have about our services
- Understand how you use our services, to help us develop relevant and updated services
- Carry out research and statistical analysis to monitor how customers use our services
- Prevent and detect fraud or other crimes
We’ll store your information for as long as you are a Member of StrongBox Gym, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact. Opt out We will only send you information relating to your membership. We will not share your data with any 3rd parties for marketing purposes. If you cancel your membership with StrongBox Gym we will only send you information that we think will be of interest to you. If you want to opt out of receiving marketing messages from us, please visit your profile section within the Members Area of the website. You can choose to opt out of all marketing or select your marketing preferences. Alternatively, if you are no longer a member, and wish to remove your consent to receive marketing please contact us by email to hello@strongboxgym.co.uk. KEEPING YOUR PERSONAL INFORMATION SECURE We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes. Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may share information about you with:
- Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and authorised trainers when you sign up to classes
- Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so
- We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers
- If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do
CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences via your Member Profile within the Members Area of the website.